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Frequently asked questions
Rescue Services
Partnership & Sub-contracting
Acumatica implementation
Licensing & Costs Optimization
Post-Go-Live Support & Optimization
ERP selection
Knowledge Transfer & Training
Frequently asked questions
Rescue Services
Partnership & Sub-contracting
Acumatica implementation
Licensing & Costs Optimization
Post-Go-Live Support & Optimization
ERP selection
Knowledge Transfer & Training
Our Acumatica implementation is stalled or failing. Can you take over?
Absolutely. We specialize in failed implementation recovery. We start with a deep-dive technical audit to identify exactly where the gaps are—whether it's broken code, misconfigured workflows, or data migration issues. We provide a clear recovery roadmap to get your system stable and live.
We have bugs in custom code written by a previous developer. Can you fix them?
Yes. We are experts at 'de-bugging' and optimizing third-party C# customizations. We don't just patch the symptoms; we analyze the underlying architecture to ensure the code is scalable, follows Acumatica best practices, and won't break during the next upgrade.
Our system is 'live,' but our team is still using Excel. Can you help?
This is a classic 'Demo Magic' aftermath. We help companies bridge the gap between a basic setup and a fully functional business tool. We focus on automating the manual workarounds that your team is currently performing outside of Acumatica.
Can you work with our existing partner to solve technical issues?
Yes, we often act as an Independent Technical Resource to support existing partners. We provide the high-end engineering needed to solve 'impossible' bugs or complex integrations while your partner handles the standard functional support.
Can you work under our existing partner’s management?
We focus on Technical Collaboration, not subordinate management. To deliver high-end engineering results, we maintain control over our development process and architectural decisions. While we align with your partner’s high-level goals, we do not work under their direct daily task management. This ensures our expertise isn't compromised by the same processes that may have led to the project's current 'rescue' status.
Will you perform full system testing after fixing specific bugs?
We take full responsibility for testing our own code and specific fixes. However, we do not perform 'all-in' end-to-end system testing for functionality built by other parties. Our role is to solve specific engineering challenges, not to act as a general QA department for a third-party implementation. Quality assurance for the overall business process remains with the primary partner or the client’s internal team.
Our Acumatica system is running slow. Can you fix performance issues?
Yes. Performance degradation often stems from inefficient SQL queries, bloated customizations, or poorly designed Generic Inquiries. We perform a Deep Performance Audit to identify bottlenecks and optimize the underlying code and database structure to restore system speed.
Can you investigate bugs in code written by other teams?
es, we provide Third-Party Code Forensics. We dive into existing customizations to find the root cause of 'mysterious' bugs. We don't just patch them; we refactor the logic to align with Acumatica’s best practices and ensure stability.
Can we change our business processes while the system is already live?
Absolutely. We specialize in 'In-Flight' Process Re-engineering. We can rebuild your workflows and logic while your team continues to work. We ensure a smooth transition from 'how it works now' to 'how it should work' without downtime.
We have corrupted or inconsistent data in our live system. Can you fix it?
We have corrupted or inconsistent data in our live system. Can you fix it?
We have corrupted or inconsistent data in our live system. Can you fix it?
Data integrity is critical. We handle Data Cleanup & Correction for live environments. Whether it’s broken GL balances, orphaned records, or incorrect inventory quantities, we use safe, database-level techniques to restore your data's 'Source of Truth'.
Can we import historical transactions after we have already gone live?
Yes. Many companies rush to Go-Live and leave history behind. We can perform Post-Live History Migration, carefully injecting historical transactions into your live system while maintaining financial periods and audit trails.
How do you handle reversing or deleting 'problematic' transactions?
In ERP, you can't just 'delete' a mistake without consequences. We provide Transaction Forensics & Correction. We investigate why a transaction failed, determine the proper reversal path, and handle the cleanup of related sub-ledger impacts to keep your books balanced.
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