Disaster Recovery

If your Acumatica implementation, support, upgrade turn into disaster - we're ready to help.
ERP should descrease time of operations, improve reporting, save time and money! 

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Chat with us or call us now! If your system is:

• Broken

• Numbers in reports and screens don't match

• Operations get minutes, hours to do

• You using excel to do some work and compare numbers in Acumatica to real

• You regred using Acumatica

• You cannot operate at all

• You implementation seems will never go live
   

Sometimes Acumatica implementation go beyond limits with timeline and budget.
There can be few reasons:
 

• Miscommunication.

• Pure expertise of people who good at sales, but not at implementation.

• Wrong expectations from system.

• Sometimes people implement system based on knowledge of Excel not Acumatica. Yes that happens more often than you think.

• Spaghetti customizations created

• Absense of proper training and management

• Creating and configure features, but not system for business to operate

• Technical limitations

• Too high cost of implementation when customer ready to work with problems, but not pay unreasonable amount of money

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Sometimes Acumatica customers feel abandoned and luck support on curent requests. Sometimes user errors need to be handled. New trainings needed. New integrations or just process improvement based on user experience and business needs. Can be few reasons for that:
 

• Your partner is overhelmed with amount of money can be earned on new implementation comparing to support and you're not priority anymore

• You think support costs will not pay off.
  Let me get you example: one of our customers after year of support and modifications reduced only license costs after disabling features and tools they were not using for 18k a year. And amount of man hours they are saving after our work is 80 hours each week.

• lack of experts in your suport vendor - you're talking with first level of support, who get familiar with acumatica just few months ago

• Miscommunication.

• Nobody trying to understand how to save your costs and improve Acumatica experience